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CONVENIENT SERVICES
You choose the days and times to suit your lifestyle. We offer a full range of care and services to meet your needs.
YOUR VOICE MATTERS
We listen, we care, we act. Your voice shapes the care you receive.
SEAMLESS TRANSITION
Don’t want to lose your Care Workers? Let’s discuss the options to bring them onto our Team!
EASY TO REACH
When you call us, a local team member answers, someone who understands and cares.
Why We Started
Poppy’s Home Care
At Poppy’s Home Care, our journey began with a simple but powerful belief: everyone deserves compassionate, high-quality care that empowers them to live their best life at home. We saw a need in the community—clients who were not receiving the level of care, communication, or respect they deserved. Families were feeling unheard, and too often, decisions about care were made without the client’s input. We knew there had to be a better way.
Our Services
We are a nurse led provider
Poppy’s Home Care offers support through the Home Care Package Program (HCP), which delivers tailored home care packages designed to assist individuals with their care needs whilst remaining comfortable and independent in their own homes, covering all suburbs between Kwinana and Dawesville and the Perth Metro areas.
Social Support
Helping individuals participate in community life and foster social connections through activities.
Nutrition, Hydration, Meal Preparation, and Diet
Support with meal preparation, including specialised diets for health, religious, and cultural reasons.
Continence Management
Support with continence management, including the use of appropriate aids and specialised equipment for comfort and dignity.
Mobility and Dexterity
Provision of mobility aids such as walking frames, quadruped walkers etc
Nursing, Allied Health, and Clinical Services
Access to a variety of health services including Nursing, Dietician, Physiotherapist and OT’s
Transport and Personal Assistance
Help with shopping, appointments, and attending social activities.
Management of Skin Integrity
Assistance with the management of skin health, including the application of moisturisers and protective skincare.
Care with Heart and Purpose
Led by our Clinical Care Manager with a long-standing career in nursing, aged care and home care leadership, she has dedicated her life to delivering high-quality, compassionate care. Her hands-on experience working with individuals with complex needs has shaped her philosophy that care must be tailored, respectful, and focused on each person’s dignity and independence.
Managed by our Operations Manager who has multiple years of experience in business operations and a passion for service excellence, he brings the structure, organisation, and vision that drives Poppy’s Home Care to deliver exceptional Care with Heart and Purpose.
Why Choose Poppy’s Home Care?
A Focus on Communication
Local Expertise
Family-Owned
and Operated
Compassionate,
Personalised Care
A Passion for Excellence
Transparent and Fair
Your Independence,
Your Way
A Commitment
to Quality
Why Choose Poppy’s Home Care?
A Focus on
Communication
Local Expertise
Family-Owned
and Operated
Compassionate,
Personalized Care
A Passion for Excellence
Transparent and Fair
Your Independence,
Your Way
A Commitment to Quality
Switching to Poppy’s Home Care is Easy
At Poppy’s Home Care, we believe that your Home Care provider should prioritise you. If you’re dissatisfied with your current provider but value the care and connection with your current care workers, or if you want a provider that truly listens and keeps you informed, it may be time to make the switch.
We’re here to help you unlock the full potential of your Home Care Package with a seamless and stress-free transition.
Contact Us Today
Experience the warmth, respect, and personal touch of Poppy’s Home Care. With an office located in your community in Secret Harbour, we’re always nearby, ready to support and listen to you.
Promise
Our Promise to You
When you choose Poppy’s Home Care, you’re choosing more than a provider. You’re choosing a team that sees you as family, listens to your needs, and goes above and beyond to deliver care that makes a difference. We’d love to meet you and show you what makes Poppy’s Home Care so special.
FAQ's
At Poppy’s Home Care, we offer a range of personalised home care services tailored to your needs. This includes assistance with daily living activities, personal care, meal preparation, medication management, domestic support, social outings, respite care, and clinical care services. Our services are designed to help you maintain independence, comfort, and dignity at home.
Eligibility for government-funded Home Care Packages is determined through an assessment by the Aged Care Assessment Team (ACAT). If you are not already assessed, we can guide you through the process and help you understand your funding options. Whether you’re on Level 1, 2, 3, or 4 funding, we’ll ensure you maximize your package for your needs.
Poppy’s Home Care prides itself on transparent pricing with no hidden fees. We do not charge entry or exit fees, and our Pricing Schedule aligns with rates published on the My Aged Care Portal. All costs, including care and package management fees, are clearly outlined in your Home Care Agreement and you can download our pricing schedule here Pricing Schedule.
Absolutely! At Poppy’s Home Care, we believe in building trusting relationships. You can request a specific care worker, and we will do our best to accommodate your preference. Consistency and familiarity are essential for quality care, and we aim to ensure you feel comfortable with your care team.
We adhere to the Aged Care Quality Standards and have robust governance systems, including regular reviews, staff training, and ongoing feedback collection. Every Home Care Team Member is carefully screened, trained, and monitored to ensure exceptional care, and we continuously evaluate our services to ensure they meet the highest standards.
Your care plan is flexible and will be regularly reviewed to ensure it continues to meet your needs. If your care requirements change significantly, we can assist in arranging a reassessment with ACAT to adjust your funding level. Open communication ensures your care evolves with your needs.
At Poppy’s Home Care, we actively encourage feedback from clients, families, and staff. All feedback is carefully recorded, reviewed, and analysed to identify trends and areas for improvement. We are committed to acting on your feedback promptly, ensuring it drives meaningful changes in our care and services. Your voice matters, and we value every opportunity to enhance the quality of your care experience.
Getting started is simple! Contact us via phone, email, or through our website to schedule a no-obligation consultation. We’ll discuss your care needs, explain the process, and assist with setting up your Home Care Agreement. Our goal is to make the transition as smooth as possible.
Home Care Package Levels
At Poppy’s Home Care, we understand that every individual has unique care needs. To support older Australians in living safely and independently at home, the Australian Government offers Home Care Packages through the My Aged Care system.
These packages provide flexible, government-subsidized support tailored to individual circumstances. Eligibility and funding levels are assessed and determined by My Aged Care following an independent assessment.
Here’s an overview of the Home Care Package Levels:
Level 1: Basic Care Needs
This level provides support for individuals who require minimal assistance with daily activities.
Services may include:
- Help with cleaning and household tasks.
- Social support to stay connected with the community.
- Assistance with meal preparation.
Level 2: Low-Level Care Needs
This level offers more substantial support for individuals with moderate care needs.
Services may include:
- Personal care (e.g., showering and grooming).
- Assistance with shopping and errands.
- Light gardening and home maintenance.
Level 3: Intermediate Care Needs
Designed for individuals with more complex care needs, this level provides significant support to help manage daily living.
Services may include:
- Personal or Clinical care such as Wound management
- Assistance with mobility exercises, shopping, transport and errands.
- Light gardening and home maintenance.
Level 4: High-Level Care Needs
This level is for individuals with extensive care needs and offers the highest level of support.
Services may include:
- Assistance with daily living including Personal care, medications.
- Coordination of specialised health services, transport and shopping
- Support for conditions requiring advanced care.
How to Access a Home Care Package
Poppy’s Home Care offers support through the Home Care Package Program (HCP), which delivers tailored home care packages designed to assist individuals with higher needs in remaining comfortably and independently in their own homes within the community.
Contact My Aged Care
Begin the process by calling My Aged Care or visiting their website to register.
ACAT Assessment
My Aged Care will organize an assessment with an Aged Care Assessment Team (ACAT) to determine your eligibility and package level.
Select a Provider
Once approved, you can choose Poppy’s Home Care as your trusted provider to deliver the care and support you need.
Careers
We’re always looking for caring, dedicated individuals to join our team.
Some of the roles we frequently recruit for include: