Services – Poppy's Home Care

Our Services

A Nurse-Led Support at Home Provider

Poppy’s Home Care provides personalised Support at Home services designed to help older people remain safe, healthy, independent and connected in the home they love.

Our local, family-owned and nurse-led team takes the time to understand your needs, preferences and goals. We then work with you to arrange the approved services in your support plan across Perth, Kwinana, Rockingham, Mandurah and surrounding communities.

Support Designed Around You

Support at Home offers a broad range of approved services to help you remain safe, independent and connected. The services you receive will be based on your aged care assessment, support plan, individual needs and goals.

Personal Care

Respectful assistance with showering, dressing, grooming, toileting, continence and other personal routines—delivered in the way you prefer while supporting your dignity and independence.

Social Support & Community Connection

Friendly support to enjoy activities, outings and meaningful connections at home and in your community, based on your interests and preferences.

Meals and Nutrition

Support with meal planning and preparation, eating and drinking, and accessing suitable meal services that consider your health, cultural and dietary needs..

Domestic Assistance

Practical help with cleaning, laundry and household tasks to keep your home safe, comfortable and welcoming.

Assistive Technology & Home Modifications

Approved equipment and home modifications can help you move safely, manage everyday activities and remain independent at home. Access is subject to assessment and available funding.

Nursing and Clinical Care

Qualified nursing support including clinical assessments, wound care, medication support and other approved clinical services, delivered with professional oversight and genuine care.

Transport and Appointments

Support to attend medical appointments, complete your shopping, run errands and stay connected with your local community.

Allied Health and Therapy

Access to approved allied health services such as physiotherapy, occupational therapy, podiatry and dietetics to support your health, mobility and independence.

Support at Home Classifications

Support at Home provides eight ongoing funding classifications to reflect different levels of assessed care need. Your classification and quarterly budget are determined through an aged care assessment arranged by My Aged Care.

Your funding can be used for approved services included in your support plan. Poppy’s will help you understand your assessment outcome, budget and available service options so you can make informed choices about your care.

Classification 1

Classification 1 provides an entry-level ongoing quarterly budget for people assessed as requiring a lower level of regular support at home.

Your support may include approved services from the Clinical Supports, Independence or Everyday Living categories, depending on your individual assessment, goals and support plan.

If your needs change, you can request a review through My Aged Care.

Classification 2

Classification 2 provides a higher ongoing quarterly budget than Classification 1 for people whose assessment identifies a need for more frequent or varied support at home.

The services are not fixed by the classification. Your approved support will be based on your individual needs, goals and support plan and may include personal care, domestic assistance, meals, transport, social support or clinical services.

Poppy’s will work with you to plan your services within your quarterly budget.

Classification 3

Classification 3 provides a larger ongoing quarterly budget for people assessed as requiring a broader or more regular combination of supports to remain safe and independent at home.

Your approved services may come from the Clinical Supports, Independence and Everyday Living categories, according to your assessment and support plan.

Our nurse-led team will work with you to coordinate your services, monitor your changing needs and make the best use of your quarterly budget.

Classification 4

Classification 4 provides a higher ongoing quarterly budget for people assessed as requiring more frequent support or a wider combination of services at home.

Your services will be selected from the approved Support at Home service list and arranged according to your assessment, support plan, preferences and goals.

Poppy’s will help coordinate your care and review your services with you to ensure they continue to meet your needs and remain within your available budget.

Classification 5

Classification 5 provides a substantial ongoing quarterly budget for people assessed as requiring regular support across several areas of daily life.

Depending on your assessment and support plan, this may include a coordinated combination of personal care, domestic assistance, transport, social support, allied health or clinical services.

Our local team will work closely with you to organise reliable services around your routines, preferences and goals.

Classification 6

Classification 6 provides a higher ongoing quarterly budget for people assessed as having more complex needs or requiring frequent support to remain safe and independent at home.

Your approved services may involve support across multiple categories and will be coordinated according to your individual assessment, support plan and goals.

Poppy’s nurse-led team will communicate with you, your representatives and other health professionals when needed to help keep your care coordinated and responsive.

Classification 7

Classification 7 provides an extensive ongoing quarterly budget for people assessed as requiring a high level of regular and coordinated support at home.

Your support plan may include a broad combination of approved clinical, independence and everyday living services based on your individual needs and goals.

Poppy’s will work closely with you to coordinate your services, monitor changes and help maintain continuity of care.

Classification 8

Classification 8 provides the highest ongoing quarterly budget for people assessed as requiring extensive, frequent or complex support to remain safely at home.

Your approved services will be based on your individual assessment and support plan and may include a coordinated combination of clinical care, personal support, allied health and everyday living services.

Our nurse-led team will work closely with you, your representatives and other health professionals to coordinate responsive care around your needs, choices and daily life

How Support at Home Services Are Organised

The approved services in your support plan are grouped into three categories. These categories also help determine whether you may need to make a contribution towards the cost of a service.

Clinical Supports:
Clinical services such as nursing and approved allied health. There is no participant contribution for services in this category.
Independence:
Services that support independence and community connection, including social support, transport and respite. Personal care moves into Clinical Supports from 1 October 2026.
Everyday Living:
Practical services such as domestic assistance, gardening, home maintenance and meals. Participant contributions may apply.
Assistive Technology and Home Modifications:
Separate funding may be available for approved equipment and home modifications, subject to assessment, approval and available funding.

How to Access Support at Home

Getting started with Support at Home begins with My Aged Care. They will discuss your circumstances and arrange an aged care assessment to understand your needs, goals and the support that may help you remain independent at home.

If you are approved, you will receive an assessment outcome explaining your Support at Home classification, approved services and funding. You can then choose a registered provider such as Poppy’s Home Care.

Contact My Aged Care

Call My Aged Care on 1800 200 422 or apply online to request an aged care assessment.

Complete Your Assessment

An aged care assessor will discuss your needs, goals and circumstances and determine the support and funding you may be eligible to receive.

Choose Poppy’s Home Care

Once approved, you can choose Poppy’s as your provider. We’ll explain your assessment outcome and help arrange your approved services.

Private Clients Welcome

Not receiving government-funded aged care support, waiting for your Support at Home assessment, or looking for additional services? You can still access Poppy’s caring and professional support as a private client.

We’ll take the time to understand what matters to you and arrange services around your needs, preferences and routine. Private services can be used on their own or alongside your approved Support at Home services.

Private Client Benefits Include:

How Poppy’s Home Care Can Help

Whether you’re beginning your aged care journey, waiting for an assessment, choosing a provider or considering a change, Poppy’s is here to help you understand the next step.

Once you choose Poppy’s, our local team will take the time to understand your assessment outcome, support plan, budget, preferences and goals. We’ll then work with you to arrange approved services that fit around your life.

If you need support sooner or would like additional services, private care may also be available, subject to availability.

Contact our friendly team for clear information, genuine support and a conversation about what matters most to you.

How We Work with You

We Listen First

We take the time to understand you, your routines, preferences, goals and what matters most in your daily life.

We Plan Together

We review your support plan and budget with you, then arrange approved services around your needs and choices.

We Stay Connected

We coordinate your services, keep you informed and respond when your needs or circumstances change.

Understanding Fees and Contributions

The Australian Government funds approved Support at Home services, although participant contributions may apply to some Independence and Everyday Living services. Clinical Supports do not require a participant contribution.

The amount you may contribute depends on your financial circumstances and whether transitional or grandfathered arrangements apply. Poppy’s provides clear pricing and will explain the costs before your services begin.

Need Help Understanding Your Options?

The aged care system can feel overwhelming, but you don’t have to navigate it alone. Whether you’re requesting an assessment, reviewing your approval, choosing a provider or considering a change, our friendly team can help explain the next step.

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