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Support at Home
Your Home,
Your Care
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Family-owned and proudly local.
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Personalised care built around you.
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A team that listens and keeps you informed.
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Nurse-led care and clinical oversight.
Care That Puts You First
The Poppy’s Difference
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We take the time to get to know you.
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Your choices and goals guide your care.
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Clear communication and genuine support.
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We make changing providers simple.
Support Built Around You
Your care should fit your life. We work with you to arrange approved services around your needs, choices and daily routine.
Your Voice Shapes Your Care
We listen, communicate and act. Your choices, goals and feedback help shape the care and support you receive.
Changing Providers Made Simple
We explain the process clearly and support you through every step, making your move to Poppy’s as smooth as possible.
Local Team, Genuine Support
When you contact Poppy’s, our local team will listen, understand and help you find the right next step.
Why We Started
Poppy’s Home Care
Poppy’s began with a simple belief: older people deserve care that feels personal, respectful and genuinely caring.
We saw clients and families feeling unheard, left out of decisions and unsure where to turn. We knew there had to be a better way.
As a local, family-owned and nurse-led provider, we listen, communicate and build Support at Home services around each person’s choices, goals and life. That is the Poppy’s difference.
Our Services
Support at Home Services Built Around You
Poppy’s Home Care provides personalised Support at Home services to help older people remain safe, healthy, independent and connected in the home they love. Our local, nurse-led team works with you to arrange the approved services in your support plan across Perth, Rockingham, Mandurah and surrounding communities.
Personal Care
Respectful support with showering, dressing, grooming, continence and other daily routines, provided in the way you prefer.
Social Support & Community Connection
Support to enjoy activities, outings and meaningful connections at home and in your community.
Meals and Nutrition
Help with meal preparation and access to suitable meal services, taking account of your health, cultural and dietary needs.
Domestic Assistance
Practical help with cleaning, laundry and household tasks to keep your home safe, comfortable and welcoming.
Assistive Technology & Home Modifications
Approved equipment and home modifications to support your safety, mobility and independence, subject to assessment and available funding.
Nursing and Clinical Care
Qualified nursing support including clinical assessments, wound care, medication support and other approved clinical services.
Transport and Appointments
Support to attend appointments, complete your shopping and stay connected with your local community.
Allied Health and Therapy
Access to approved allied health services such as physiotherapy, occupational therapy, podiatry and dietetics.
Care with Heart and Purpose
Poppy’s Home Care is led by Cathie, our Clinical Care Manager and Registered Nurse, and Alan, our Operations Manager. Together, they combine clinical knowledge, lived experience and a genuine commitment to improving the way home care feels for older people and their families.
Their shared approach shapes everything Poppy’s does: care that is personal and respectful, communication that is clear and support that is organised, responsive and built around each individual.
Why Choose Poppy’s Home Care?
Communication That Keeps You Informed
Local Team, Local Knowledge
Family-Owned
and Operated
Compassionate,
Personalised Care
Nurse-Led Expertise
Clear and Transparent Pricing
Your Independence,
Your Way
A Commitment
to Quality
Why Choose Poppy’s Home Care?
A Focus on
Communication
Local Expertise
Family-Owned
and Operated
Compassionate,
Personalized Care
A Passion for Excellence
Transparent and Fair
Your Independence,
Your Way
A Commitment to Quality
Switching to Poppy’s Home Care is Easy
Your Support at Home provider should listen, communicate and put you at the centre of your care. If you’re looking for a more personal and responsive approach, it may be time to experience the Poppy’s difference.
Changing providers is your choice, and we’re here to make the process as straightforward as possible. We’ll explain each step, help coordinate the transition and work with you to maintain continuity of your care and services.
Ready to make a change? Talk to our friendly team today.
Let’s Talk About Your Care
Whether you’re exploring Support at Home for the first time, looking for a new provider or simply have questions, our friendly local team is here to listen and help.
Contact Poppy’s to discuss what matters to you and discover how we can support you to remain safe, independent and connected at home.
Promise
Our Promise to You
When you choose Poppy’s Home Care, you’re choosing a local, family-owned and nurse-led team that sees you as a person, listens to what matters to you and respects your choices.
We’ll work alongside you to provide safe, reliable and genuinely caring support while keeping you and the people important to you informed. That is our promise—and the Poppy’s difference.
FAQs
Poppy’s provides personalised Support at Home services based on your assessed needs, approved support plan and available funding.
Services may include personal care, nursing and clinical care, allied health, domestic assistance, meal preparation, social support, transport, respite care, assistive technology and home modifications. We work with you to arrange the right mix of services to support your safety, independence, wellbeing and connection to your community.
Eligibility for Support at Home is determined through an aged care assessment arranged by My Aged Care. The assessor will discuss your needs, goals and circumstances and determine the services and funding you may be approved to receive.
You can request an assessment by calling My Aged Care on 1800 200 422 or applying online. If you’re unsure where to begin, Poppy’s can explain the process and help you understand your assessment outcome.
Poppy’s Home Care is committed to clear, transparent pricing with no hidden fees. We do not charge entry or exit fees, and our standard prices are published on our website and through My Aged Care.
The amount you pay will depend on the services you receive and any participant contribution determined by Services Australia. We will explain all expected costs and include them in your Service Agreement and individual budget before services begin. You can download our pricing schedule here Pricing Schedule
We’ll ask about your preferences and work to match you with Home Care Team Members who suit your needs, personality and routine. You can request a particular team member, and we will do our best to accommodate your choice, subject to their skills and availability.
Consistency and trusting relationships matter to us. If a match doesn’t feel right, please tell us so we can work with you to find a better fit.
Poppy’s works in line with the strengthened Aged Care Quality Standards and has systems to support safe, respectful and reliable care.
Our Home Care Team Members are carefully screened, appropriately trained and supported through ongoing supervision and competency checks. As a nurse-led provider, we also bring clinical oversight to care planning, reviews and changing health needs. Feedback, incidents and service outcomes are regularly reviewed to help us continually improve.
Your care plan is reviewed with you and can be updated as your needs, goals or circumstances change. We can adjust your services within your approved support plan and available budget.
If your needs change significantly, Poppy’s can help request a Support Plan Review or reassessment through My Aged Care to determine whether additional services, a different classification or other supports may be appropriate.
We welcome all feedback—positive or negative—and use it to improve our care and services. Feedback is recorded, reviewed and acted on, with any patterns or opportunities for improvement shared with the appropriate team members.
You can raise feedback or concerns with us at any time, and doing so will not affect the care and support you receive. We’ll listen, keep you informed and work with you toward a fair and respectful resolution.
Getting started begins with a friendly, no-obligation conversation. Contact us by phone, email or through our website and we’ll take the time to understand what matters to you, explain how Poppy’s can help and answer your questions.
If you choose Poppy’s, we’ll review your Support at Home approval with you, develop your care plan and individual budget, complete your Service Agreement and arrange your services. If you’re changing providers, we’ll also guide you through the transition.
Understanding Support at Home
Support at Home helps older people live independently at home for longer by providing access to approved care and support services, assistive technology and home modifications.
Following an aged care assessment, you may be approved for one of eight ongoing funding classifications or short-term support based on your assessed needs. Poppy’s will help you understand your approval, plan your services and make the most of the support available to you.
Eight Support at Home Classifications
Support at Home has eight ongoing funding classifications. Your classification and quarterly budget are determined through an aged care assessment based on your individual needs.
- Eight classifications based on your assessed care needs.
- A quarterly budget to access approved services.
- Care management included to help coordinate your support.
Assistive Technology and Home Modifications
Separate funding may be available for approved equipment and home modifications that support your assessed needs and help you remain safe and independent at home.
Support may include:
- Funding separate from your ongoing quarterly services budget.
- Equipment such as mobility, personal care or communication aids.
- Home modifications such as rails, ramps or bathroom changes, subject to assessment and approval.
Understanding Your Contributions
Support at Home services are grouped into three contribution categories. The amount you contribute depends on the service category and your financial circumstances.
Important contribution information:
- Clinical Supports: Services such as nursing and allied health. There is no participant contribution.
- Independence: Services such as social support, transport and respite. A contribution may apply.
- Everyday Living: Services such as cleaning, gardening and meals. A contribution may apply.
Grandfathered Contributions – No Worse Off
If you were receiving, approved for, or waiting for a Home Care Package on or before 12 September 2024, the grandfathered participant contribution arrangements may apply to you.
- You will pay the same or less than you would have under the former Home Care Package program.
- If you were not required to pay an income-tested care fee, you will continue to pay no participant contributions.
- This protection continues even if you are later reassessed to a higher Support at Home classification.
How to Access Support at Home
Getting started begins with an aged care assessment through My Aged Care. Once you are approved, you can choose a registered provider to help arrange your care and services. Poppy’s can guide you through each step.
Contact My Aged Care
Call My Aged Care on 1800 200 422 or apply online to request an aged care assessment. If you are unsure where to begin, our friendly team can help explain the process.
Complete Your Aged Care Assessment
An aged care assessor will discuss your needs, goals and circumstances and determine whether you are eligible for Support at Home services.
Choose Poppy’s Home Care
Once you receive your approval, you can choose Poppy’s as your provider. We’ll review your support plan and funding with you, develop your care plan and help arrange the services you need.
Careers
We’re always looking for caring, dedicated individuals to join our team.
Some of the roles we frequently recruit for include: