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switching Providers
Switching to Poppy’s Home Care is Easy
Your Support at Home provider should listen, communicate clearly and put you at the centre of your care. If you’re looking for a more personal, responsive and reliable approach, it may be time to experience the Poppy’s difference.
Changing providers is your choice. Whether you’re concerned about communication, service reliability, changing care workers or how your budget is being managed, you have the right to explore another provider.
Poppy’s will explain each step, help coordinate the transition and work with you to minimise disruption to your services. Our goal is to make your move as straightforward and reassuring as possible.
Why Choose Poppy’s Home Care?
Personalised Around You
We take the time to understand your needs, preferences and routines, then arrange approved services around what matters most to you.
Communication You Can Rely On
Our local team listens, keeps you informed and responds when you have a question, concern or change in circumstances.
Continuity Matters
We’ll work with you to minimise disruption during the change. If keeping a trusted care worker is important, we can discuss the available options, subject to their choice, suitability, employment requirements and availability.
How to Make the Switch
Making the change to Poppy’s Home Care is straightforward, and we’re here to guide you every step of the way:
Step 1 — Talk to Poppy’s
Contact our friendly team. We’ll discuss your needs, confirm our availability and explain our services, pricing and approach.
Step 2 — Agree Your End Date
Check your current service agreement, notify your provider and agree when their services will end. We’ll help coordinate dates to minimise any gap in care.
Step 3 — Reactivate Your Referral Code
Call My Aged Care on 1800 200 422, or use your My Aged Care Online Account, to reactivate your referral code for changing providers.
Step 4 — Start with Poppy’s
Share your referral code, review and sign your new service agreement, and work with us to arrange your care and services.
Still Unsure About Switching Providers?
Choosing a Support at Home provider is an important decision. Our friendly team will listen to your concerns, answer your questions and explain how Poppy’s would approach your care.
Talking with us does not commit you to changing providers. It is simply an opportunity to understand your options and decide what feels right for you.
A Conversation, Not a Commitment
Contact us for an honest, no-pressure conversation about your current services, communication, budget and what you would like to be different.
Ready to Talk?
Whether you have questions about switching or are ready to begin, our local team is here to listen, explain the process and help you take the next step.
Ready for Care That Puts You First?
If you’re considering changing providers, talk to our friendly local team. We support older people across Perth, Kwinana, Rockingham, Mandurah and surrounding communities—and we’ll make the switching process as clear and straightforward as possible.